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meghalaya news: Meghalaya CM Conrad K Sangma launches integrated web portal of state utilities

The Chief Minister of Meghalaya, Conrad K Sangma has launched the integrated web portal of the Meghalaya State Public Service Delivery Commission.

Sangma said the government has taken a lot of measures to ensure that the whole concept of citizen-centered governance is applied in every department.

“Often the basic concept of effective and timely delivery gets hijacked because most of the time the focus is more on achieving goals and implementing programs, following guidelines and rules that we forget that we are here to serve the people,” he said.

He added that the integrated web portal is a step towards realizing citizen-centric governance and improving the overall delivery mechanism. He added that the 188 services should be made available on the portal at the earliest and urged departments at all levels to meet the deadlines so that there is no delay.

It can be mentioned here that Meghalaya Right to Public Services Act 2020 is a law providing for the provision of public services notified to the citizens of the state within the stipulated time period including the responsibilities of civil servants in case of default. The portal is designed to provide maximum convenience to citizens.

It is an integrated web portal and dashboard for officials and the Commission to track the status of all applications at every stage. The portal is mobile enabled for the convenience of citizens. A citizen with poor network connectivity can avail portal services at common service centers.