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Kenworth enables online remote diagnostics management through a web portal

Kenworth introduced a new way for fleets and truck operators to manage their Kenworth TruckTech+ remote diagnostics subscriptions online through the Paccar Solutions web portal.

By logging into Paccar Solutions, customers can renew their Kenworth TruckTech+ subscriptions, manage payment options and monitor subscription expiration dates for all of their tractors, according to a Kenworth release.

They can also manage subscriptions for trucks that will be added to their fleets in the future. Renewals can be made for individual units or entire fleets. An auto-renewal option is available, Kenworth’s statement said.

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Kenworth TruckTech+ is standard on Kenworth Class 8 trucks equipped with Paccar MX engines and Cummins diesel and natural gas engines. The system is optional when purchasing new Kenworth T180, T280, T380 and T480 medium-duty conventional models equipped with a Paccar PX-7 or Paccar PX-9 engine. The T280, T380 and T480 also offer remote diagnostics when specified with a Cummins Westport L9N natural gas engine.

Kenworth TruckTech+ enhances vehicle diagnostics by providing real-time engine health information to fleet managers and Kenworth dealers to help optimize truck uptime and productivity and allows fleets to track the location of their Kenworth trucks.

Kenworth TruckTech+ notifications provide guidance to the driver and fleet manager on how to proceed. Notifications include options to continue driving and addressing the alert code during the next service interval, drive to a dealership immediately for service, or pull over to avoid possible damage.

If the customer needs to have the truck repaired, the system maps the locations of the three closest repair centers. The data is sent to the Paccar Solutions portal, where the fleet manager can review the truck’s location, condition, problem identified and recommended solution. When the truck arrives, the dealership service team can respond quickly to fix the problem.

There are currently over 130,000 trucks in the United States and Canada registered with TruckTech+.