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Customers recover furniture from company accused of defrauding them

Customers who have waited months, some more than a year, to get their items from a bankrupt furniture restoration company, finally have some hope. Cream City Restoration had a Third Ward storefront that is now empty. The owner of their additional warehouse said the owners owed him $40,000 and were also evicting them from that property. In the wake of the bankruptcy and eviction, lawyers are setting times for customers to pick up their items from the warehouse this week and next week. Thursday was the first day. “They were supposed to restore all the wood, reupholster it, new cushions, the whole nine yards and refurbish the tables. None of that happened, of course,” said a man by the name of Coleman, who took a couch, chair and two tables he said he bought from the company in February. “We bought it and immediately started having communication issues with the owner, which set off a lot of alarms,” ​​Coleman said. “They were deliberately not responding.” “Are you at least relieved to have these pieces,” asked WISN 12 News reporter Caroline Reinwald. “Oh, huge. I thought when we got here, the pieces would still be there and they are, remarkably,” Coleman said. Patricia Merrifield picked up eight chairs on Thursday. She said she paid Cream City Restoration $3,700 to reweave the seats last October, but never got her chairs back. my furniture,” Merrifield said. “The next thing I knew was that they had gone bankrupt. I felt terrible and felt like I should have done more research.” Thursday, Merrifield took the chairs. They were in the same condition as she had left them. “I’m relieved. I feel really good, no harm has been done. Nothing has been done to them at all. They’ve just been sitting here for months,” Merrifield said. In March, WISN 12 News interviewed dozens of customers who said Cream City Restoration defrauded them and ignored messages for months, some for more than a year. “They said six to eight weeks,” said Kasey Leaf, who is still waiting for two chairs she paid $2,500 for in November. “I feel like they are playing a ball game and deliberately ripping people off.” “We gave them my husband’s grandfather’s heirloom chair, a very specific ’50s chair,” said Angela Heron, who paid the company $1,300 and waited 10 months. She said almost no work had been done when the chair was delivered. “On the face of it, they seem like the perfect small business,” Heron said. “They had a nice window display, they really took the time to talk to you while you were browsing the stores. I wish I had done more research.” Company owners Jason and Kelsey McGinnis spoke exclusively to WISN 12 News in March. They said the pandemic had caused a snowball effect that they could not recover from. “With COVID over the past two years, we’ve lost key employees, so it really hurt our business because we couldn’t get things done that quickly,” Kelsey McGinnis said. “We never did this intentionally, we’re sorry. We’re doing everything we can to make amends with everyone,” Jason McGinnis said. The Wisconsin Department of Agriculture, Commerce and Consumer Protection said it has received a number of complaints against Cream City Restoration and is actively working with the company to find a solution. A DATCP spokesperson said anyone concerned can go to the DATCP website for resources or to file a complaint. The Milwaukee County District Attorney’s Office confirmed to WISN 12 News that it was working with the DATCP and said it would await the state’s findings before pursuing a possible criminal investigation. On Thursday, WISN 12 News saw six of the seven groups of customers leave with their furniture, even though all the pieces were intact. A couple, more sensitive to the company’s situation, finally left empty-handed. “These are guys who are bankrupt and having financial difficulties and all kinds of problems, so you have to be a little understanding,” said Bruce Wampold, who was looking for a small bench and four chairs. “We have purchased from them before and were really pleased with the quality of their work.” “I don’t understand the meanness,” said Anna Gemrich, who was with Wampold and referring to comments on social media about Cream City Restoration. they haven’t fixed them, they want their money back. I totally understand that. I’m coming, the animosity towards the owner baffles me a little.” Wampold and Gemrich said their items weren’t in the warehouse and said McGinnis told them the furniture might be somewhere else. In addition to Thursday , customers can schedule times to pick up their items from the warehouse on Friday, or next week Wednesday or Thursday. Customers must have proof of ownership or a contract with Cream City Restoration in order to pick up items. Lawyers have tells customers that there will be no other time slots available and if there is furniture left after these time slots, the furniture will be permanently removed with no future access. bankruptcy attorney Richard Check at [email protected] or attorney Savannah Mueller at 414-223-0000.

Customers who have waited months, some more than a year, to get their items from a bankrupt furniture restoration company, finally have some hope.

Cream City Restoration had a Third Ward storefront that is now empty. The owner of their additional warehouse said the owners owed him $40,000 and were also evicting them from that property.

In the wake of the bankruptcy and eviction, lawyers are setting times for customers to pick up their items from the warehouse this week and next week.

Thursday was the first day.

“They were supposed to restore all the wood, reupholster it, new cushions, the whole nine yards and refurbish the tables. None of that happened, of course,” said a man by the name of Coleman, who took a couch, chair and two tables he said he bought from the company in February.

“We bought it and immediately started having communication issues with the owner, which set off a lot of alarms,” ​​Coleman said. “They were deliberately not responding.”

“Are you at least relieved to have these pieces,” asked WISN 12 News reporter Caroline Reinwald.

“Oh, huge. I thought when we got here, the pieces would still be there and they are, remarkably,” Coleman said.

Patricia Merrifield picked up eight chairs on Thursday. She said she paid Cream City Restoration $3,700 to reweave the seats last October, but never got her chairs back.

“I said I was getting frustrated, you solicit more people on Instagram and you haven’t even done anything with my furniture,” Merrifield said. “The next thing I knew was that they had gone bankrupt. I felt terrible and felt like I should have done more research.”

Thursday, Merrifield took the chairs. They were in the same condition as she had left them.

“I’m relieved. I feel really good, no harm has been done. Nothing has been done to them at all. They’ve just been sitting here for months,” Merrifield said.

In March, WISN 12 News interviewed dozens of customers who said Cream City Restoration defrauded them and ignored messages for months, some for more than a year.

“They said six to eight weeks,” said Kasey Leaf, who is still waiting for two chairs she paid $2,500 for in November. “I feel like they are playing a board game and deliberately ripping people off.”

“We gave them my husband’s grandfather’s heirloom chair, a very specific ’50s chair,” said Angela Heron, who paid the company $1,300 and waited 10 months.

She said almost no work had been done when the chair was delivered.

“On the face of it, they seem like the perfect small business,” Heron said. “They had a nice window display, they really took the time to talk to you while you were browsing the stores. I wish I had done more research.”

Company owners Jason and Kelsey McGinnis spoke exclusively to WISN 12 News in March. They said the pandemic had caused a snowball effect that they could not recover from.

“With COVID over the past two years, we’ve lost key employees, so it really hurt our business because we couldn’t get things done that quickly,” Kelsey McGinnis said.

“We never did this intentionally, we’re sorry. We’re doing everything we can to make amends with everyone,” Jason McGinnis said.

The Wisconsin Department of Agriculture, Commerce and Consumer Protection said it has received a number of complaints against Cream City Restoration and is actively working with the company to find a solution.

A DATCP spokesperson said anyone concerned can go to DATCP website for Resources or for file a complaint.

The Milwaukee County District Attorney’s Office confirmed to WISN 12 News that it was working with the DATCP and said it would await the state’s findings before pursuing a possible criminal investigation.

On Thursday, WISN 12 News saw six of the seven groups of customers leave with their furniture, even though all the pieces were intact.

A couple, more sensitive to the company’s situation, finally left empty-handed.

“These are guys who are bankrupt and having financial difficulties and all kinds of problems, so you have to be a little understanding,” said Bruce Wampold, who was looking for a small bench and four chairs. “We have purchased from them before and have been very pleased with the quality of their work.”

“I don’t understand the meanness,” said Anna Gemrich, who was with Wampold and referring to social media comments about Cream City Restoration. they want their money. I totally understand that. It’s just that the animosity towards the owner baffles me a bit.”

Wampold and Gemrich said their items weren’t in the warehouse and McGinnis told them the furniture might be somewhere else.

In addition to Thursday, customers can set times to pick up their items from the warehouse on Friday, or next week on Wednesday or Thursday. Customers must either have proof of ownership or a contract with Cream City Restoration in order to pick up the items.

The lawyers told the clients that there would be no other time slots available and if any furniture remains after those time slots, the furniture will be permanently removed with no future access.

If you are a customer wishing to recover an item, contact Bankruptcy Attorney Richard Check at [email protected] or Attorney Savannah Mueller at 414-223-0000.